NCAA To Launch Automated Consumer Protection Portal

The Nigeria Civil Aviation Authority (NCAA) has set September 19, 2024 as the date to launch its Consumer Protection Portal, marking a shift a fully automated system of handling complaints.
The announcement, made on Tuesday through a statement on the NCAA’s official X handle, revealed that the event would be officiated by the Minister of Aviation and Aerospace Development, Festus Keyamo.
According to the Acting Director-General of the NCAA, Chris Najomo the portal is designed to revolutionise how air travelers interact with the aviation industry, giving travelers the ability to electronically file complaints, track their resolution process, and monitor the on-time performance of all airlines operating in Nigeria.
In preparation for the portal’s launch, the NCAA recently conducted a comprehensive training programme for its officers in August.