NCAA moves to sanction airlines for delays in ticket refund

Nigerian Civil Aviation Authority has announced its readiness to sanction any airline that delay tickets refund to the passengers.

NCAA Director of Public Affairs and Consumer Protection, Michael Achimugu, made this known in a statement on Tuesday in Abuja, stressing that tickets refund compliance regulations remains central to the NCAA’s consumer protection agenda.

He reiterated that the time had come for airlines to adhere strictly to the refund timelines as failure to comply will attract immediate sanctions under Part 19 of the regulations.

Achimugu , however, noted that the era of leniency had ended with stricter enforcement measures now in place, while reassuring passengers that the policy shift would reflect the regulator’s commitment to their rights and urging the airlines to view compliance as an opportunity to rebuild trust.